Hello, and thank you so much for shopping with us! Most all order will ship out within 3-10 business days, unless you order a preorder item. Make sure to read all descriptions before ordering. We do not take returns, or exchanges. If you get your package and something is damaged, you have 24 hours to send us an email and we will do what we need to to make it right. :-) 

Our hours are MON-FRIDAY, 10-5. we will respond to all emails and messages during these hours.. please allow 24-48 hours for someone to respond. 
our email is customerservicesunandlace@gmail.com

Thank you